Considering Implementation Strategies
As per the experts, you should choose the implementation strategy as per the type, vision and current state of business processes the company has.
Let’s assume that you already have a business process in place and you are not fully satisfied with it, which means it gives you the ability to manage the service, sales and marketing of your company. Your present system doesn’t support them in a single CRM. For this, you need to maintain different systems for each business process and integrate them to make a satisfactory outcome. In this cloud computing era, it is considered as an old way of doing business. Salesforce cloud implementation can help your business by digitalizing customer service, marketing, sales and other business aspects in a desirable way.
Once you decide to move with Salesforce implementation, you get two options:
- Keep the business processes the same as a legacy system and implement it in Salesforce in a similar manner. This option does not require much business partner’s involvement as processes are pre-defined. It will not require much user training as the process remains same.
- On the other hand, develop business processes from scratch in Salesforce. It will increase the complexity of the development as it requires not only technical implementation but also stockholders need to be involved and define a new processes as per the business requirement. This option gives more benefits and flexibility once system goes live.