Manage Jira from Slack with Agentforce AI: From Messages to Insights

In this webinar, we show how to manage Jira directly from Slack using Agentforce AI—without switching tools or manually creating tickets. See how Slack conversations can instantly become structured Jira work, enriched with AI-generated summaries, priorities, and assignments, while also unlocking real-time insights from your Jira data—all within Slack.

What we covered:

📍 Use Case 1: Turn Slack Messages into Jira Tickets with AI
Simply describe an issue in Slack, and Agentforce AI automatically creates a Jira ticket with a clear summary, detailed description, priority, and assigned team—eliminating manual input and speeding up ticket creation.

📍 Use Case 2: AI-Powered Insights from Jira in Slack
Ask questions like “What’s blocking our release?” and get instant answers directly in Slack. Agentforce analyzes Jira data to surface blockers, responsible owners, risks, and priorities in real time.

Who should watch:
Product teams, engineering leaders, project managers, Slack-first teams, Salesforce users, and IT or operations professionals looking to streamline workflows and reduce context switching.

What you’ll learn:

• How to create Jira tickets directly from Slack using AI
• How to eliminate manual data entry and reduce context switching
• How to turn unstructured conversations into structured work
• How to access real-time project insights without opening Jira
• How to improve team productivity with AI-powered workflows

Originally aired: April 9, 2026
Duration: ~30 minutes

This session is ideal for teams looking to integrate Slack, Salesforce, and Jira into a more efficient, AI-driven workflow. It demonstrates a practical approach to automating ticket creation, enhancing collaboration, and gaining real-time visibility—without leaving the tools your team already uses.