Agentforce and Rovo AI (Atlassian): One Workflow from Support to Insight

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Agentforce and Rovo AI (Atlassian): One Workflow from Support to Insight

In this live webinar, we’ll explore how to connect Salesforce support operations with Jira engineering workflows using Agentforce AI and Atlassian Rovo. You’ll see how AI can automatically turn Salesforce cases into enriched Jira tickets, help engineering teams resolve issues faster with contextual insights, and keep customer-facing teams informed with synchronized, AI-generated updates. We’ll also demonstrate how teams can use natural language to access instant insights across Salesforce and Jira data.

Register here

Date: May 21
Time: 12:00 PM CST/CDT

👉 Check out our Peeklogic Connector: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMdJ7UAL

Use Cases Covered:

Use Case 1: AI-Powered Support-to-Engineering Workflow. Connect support and engineering teams with AI-powered automation. Agentforce analyzes incoming Salesforce cases and creates enriched Jira tickets through the Peeklogic Connector, including summaries, priorities, and relevant context. Atlassian Rovo then helps engineering teams better understand, prioritize, and resolve issues faster, while updates are synced back into Salesforce and automatically translated into customer-friendly responses.
Use Case 2: AI Copilot for Cross-System Insights. Allow teams to ask complex business and engineering questions using natural language. By combining Salesforce and Jira data, Agentforce and Rovo can instantly answer questions like, “Which high-value customers are affected by unresolved bugs?” helping teams prioritize work based on business impact and access insights without manual reporting.

Who Should Attend?

Customer support teams, engineering leaders, product managers, Salesforce users, IT and operations professionals, and organizations looking to improve collaboration between support and development teams with AI.

What You Will Learn?

How to automatically create Jira tickets from Salesforce cases using AI
How to improve collaboration between support and engineering teams
How to reduce manual handoffs and status-checking processes
How to use AI to generate customer-friendly updates from technical work
How to get real-time cross-platform insights from Salesforce and Jira data
How to prioritize engineering work based on customer and business impact

Register here

This webinar will demonstrate a practical way to connect Salesforce, Jira, Agentforce AI, and Atlassian Rovo into one unified workflow. Learn how to automate collaboration between support and engineering teams, reduce operational friction, and unlock actionable insights with AI-powered workflows.