Salesforce Jira Connector integrates Atlassian Jira Service and Salesforce helping your Sales team to communicate with the Service team directly from Salesforce.
We developed the AppExchange Application – Peeklogic Jira Connector plugin with the aim to help our customers improve cost-effectiveness and productivity. Our Jira Salesforce Connector ensures seamless communication between Sales and Development teams who used to live in different environments.
Your Support, Development, and Product teams use Jira. Your sales teams live in Salesforce. The smoother communication between the teams the better quality support your customer gets.
Just imagine how cool is this. The sales manager Jason picks up the phone with the help of the Five9 Salesforce AppExchange App (for example). Five9 opens the Salesforce contact record in front of him just the same second.
Client Chuck tells about an issue, so Jason creates the Jira Ticket directly from Salesforce. Till that time only 10 to 20 seconds passed! What next?
The same second Service team sees Jason forgot to add credentials to the client’s sandbox. The service team leaves a comment in the Jira Issue and as our Peeklogic Jira Connector is real-time and Jason is still on the line with Chuck, he asks for clarification on the issue right away!
As a result, this lightning cooperation Between Jason and Service Department helped the support team to solve Chuck’s issue with only 1 ticket response!
Unique Salesforce and Jira Connector with Unique capabilities!
We recorded a video of fresh Peeklogic Jira Connector installation and it took only 7 minutes! Peeklogic Jira Connector is the only connector on the market with such a quick and easy installation and configuration process!
Peeklogic Jira Connector settings page allows Salesforce System Administrator to configure the connector by adding Jira projects, perform Salesforce and Atalssian Jira fields mapping easily to align 90% of businesses across variety of industries like Automotive, Finance, Real Estate, HighTech, Health Care and others
Relate Peeklogic Jira Connector lightning component to any Salesforce custom or standard objects record to experience its flexibility in full.
Peeklogic Jira Connector combines its own flexibility together with Salesforce configuration flexibility with the help of Lightning Process Builder and Salesforce Flow. You could configure Saleaforce Jira Connnector to automatically create Jira Ticket from Salesforce as to automate adding comment to existing Jira item.
Do not tie yourself to Salesforce Cases object! Peeklogic Jira Connector allows you to link Jira Issues to any Salesforce object or record. As well as comment on them, add sub-task, attachment and link between Jira Issues
Our Salesforce and Jira Implementation is real time and all related Jira issues to Salesforce records display real-time information directly from JIra in Salesforce
Our Peeklogic team developed a Salesforce and Jira Service integration app tool that allows users to create tickets in Jira Cloud with just a few button clicks.
Our app consists of the following pieces:
Once Salesforce System Administrator set up Jira connector you’ll see a component like on a screenshot in the bottom right. Lightning component has to buttons:
Our Lightning component contains a table with related tickets to Account object which we can link or un-ink.
Click “Create Jira Issue” button on our lighting component to create Jira issue and relate it to Salesforce custom or standard record.
Choose one of the projects available for you and the issue type you need. Fill in all the fields (note: required fields are marked up by a star sign). Click Create.
Click “Search Jira issue” to search ticket by subject. You may use filtering capabilities to simplify the search. We can use “*” while searching.
Select the project, the issue type and the other parameters if you need them. Click “+” to link Jira issue to standard or custom Salesforce object or “-” to un-link it.
Configure automation to create Jira Issues using Smart Jira Connector Setup page. Customize Salesforce to Jira fields mapping.
REPORTING FEATURE IS PLANNED FOR SPRING 2021 RELEASE
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