Salesforce Jira Connector
Salesforce Jira Connector is a tool our team developed to connect Sales and Service departments to help our clients make cooperation between both departments time and cost effective. Salesforce Jira Integration allows Sales Reps to submit Jira tickets without even login to Atlassian which helpls them to stay focused their work in Salesforce.
The app handles Manual ticket creation as well as allows to configure automatic creation of tasks and subtasks in Jira. It supports all Standard and Custom objects
Benefit for your business
Just imagine how cool is this. The sales manager Jason picks up the phone with the help of Five9 Salesforce AppExchange App (for example). Five9 opens the Salesforce contact record in front of him just the same second.
Client Chuck tells about an issue so Jason creates the Jira Ticket directly from Salesforce. Till that time only 10 to 20 seconds passed! What next?
The same second Service team sees Jason forgot to add credentials to the client’s sandbox. Service team leaves a comment in the Jira Issue and as our Peeklogic Jira Connector is real time and Jason is still on the line with Chuck, he asks for clarification on the issue right away!
As a result this lightning cooperation Between Jason and Service Department helped support team to solve Chuck’s issue with only 1 ticket response!