Salesforce Jira Connector
Salesforce Jira Connector is a tool our team developed to connect Sales and Service departments to help our clients make cooperation between both departments time and cost effective. Salesforce Jira Integration allows Sales Reps to submit Jira tickets without even login to Atlassian which helpls them to stay focused their work in Salesforce.
The app handles Manual ticket creation as well as allows to configure automatic creation of tasks and subtasks in Jira. It supports all Standard and Custom objects
Salesforce Jira Integration Solution
Our Peeklogic team developed a Salesforce Jira integration app tool which allows users to create tickets in Jira with just a few button clicks.
Our app consists of the following pieces:
- Configuration page
- Lightning Component – to relate with any object and search, create and link Jira tickets to Salesforce objects
- Apex classes developed to be able to reuse them in Salesforce Process Builder and Flows to configure automated jira tickets creation and linking.
Salesforce Jira Connector Features
- Lightning ready
- Displays related tickets in a lightning component against standard or custom object
- Allows manual ticket creation directly from standard or custom object
- Allows to search and link existing Jira ticket to any Salesforce object
- Configure auto Jira ticekt creat on any Salesforce events. Example:
Create/Update ticket, leave comment when Opportunity stage is Closed Lost.
- Add comment in Rich Text
- Attach files
- Create sub-tasks
- Update ticket
- 30 minutes to Configure