Hiring Intelligence Company
The Client requested that our team at Peeklogic develop a multilingual self-support service as a Salesforce Sites for them. In addition, they wanted the self-service portal to be flexible in configuration.
Their users needed to be able to use the help center to search for solutions and for the self-service portal to subsequently pop up suggested articles.
Essentially, the client wanted to reduce support calls by directing users to the self-service portal. Thus, opening a chat with, emailing, or calling the support team would only happen if the user did not find an answer to their issue in the suggested articles.
Finally, our team needed to integrate the self-support service solution tightly with Salesforce.