Global Digital Commerce Agency
Our Client previously tracked most of their HRM processes in Atlassian. However, at a certain point it was no longer time or cost effective. Thus, the Client requested that we implement a Sage Salesforce Integration with Jira. The goal was to move as much of the HRM processes as possible from Atlassian to Salesforce Sage HRM.
Although all HRM communication was to be tracked in the Sage Business Cloud People HRM App, we needed to keep operational tasks in Atlassian. This meant that every time an HRM communication was completed, an issue would need to be created in Atlassian for processing.
Therefore, our Salesforce Developers team knew they had to develop a Sync Status Portal so that the System Administrator could monitor the integration status.