Enable #Tags when Leaving Comments as Public from Atlassian Jira in Salesforce Communities Chatter Feeds

Home Salesforce Q&A Peeklogic Jira Connector Enable #Tags when Leaving Comments as Public from Atlassian Jira in Salesforce Communities Chatter Feeds

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Navigate to Edit Page on Cases, Opportunity object or other object, where you decided to have your Jira issues linked. Click Edit Page.

We’ll be showing example on Cases, but keep in mind that any Salesforce object is supported. In this manual we are assuming you already passed steps in the following manuals already:

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To easier share comments from Atlassian Jira, you could use # tags which will allow to post comments in Salesforce chatter as Public, so it is visible directly in Salesforce Communities Chatter ( Salesforce Experience Cloud ).

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Place Custom Component “Peeklogic JiraCaseFeeds” on the page and Click on it

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Type hash tag you plan to use on Jira side when adding comments. Save.

Going forward – every time when this hashtag is present when leaving Jira comment on Jira side, Peeklogic Jira Connector will make this comment Visible for All Users, and – visible for Salesforce Communities.

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Navigate to Setup / Communities / Click on All Sites / Click on “Builder” next to your Communities Site

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Find Cases Detail page in search and open it

Or other object if you are using another one / Click on the Lightning Component “Peeklogic JiraCaseFeeds” / type the same hash tag which you typed in one of previous steps. In our case it’s #public. Save. Publish.

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Going forward every time you leave a comment on Jira side and type hash tag #public – the comment will be visible in Salesforce Communities Experience Cloud as well

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Comment will appear in Salesforce Experience Cloud Communities Site

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