Complete Customer Service Solution for Any Size Team:
Specific solutions for customer services targeting companies and businesses are provided by Salesforce through Service cloud. With this, you will be able to quickly respond to customer queries or needs on any channel. Your team can do this even from home. You can get rapid and quite reliable case resolution with a complete customer view. There are always helpful tools and insights available driven through smart algorithms, which will suggest solutions to the service teams. Service teams can then very efficiently choose from the suggested solutions without wasting time finding the right solution.
You may empower customers with engaging communities and portals. Portals and communities are designed specifically for guest users or for the users who are not from your organization. These help in building web pages that your customers may access to lodge their complaints or to put their queries.
Apart from above, you may communicate and deliver personalised support across channels, including messaging, and digital channels like chat and social. Scaling support and increasing agents’ productivity with smart Artificial Intelligence powered chatbots and solutions are additional remarkable modern day solutions, which not only saves lots of time and does automated jobs, but also shows your customers you are using the latest tech.
Customer Service Solution offered by Salesforce also starts from Essential edition and is starting from 25 USD per user per month. This includes basic all of the above mentioned service related features for your sales team. Additional features include below:
- Service Contracts and Entitlements – Track and manage specific warranties, subscriptions, or maintenance agreements.
- Knowledge – Centralise your organisation’s knowledge with a complete set of authoring tools to accelerate case resolution with intelligently suggested articles for customers and agents.
- Omni-channel routing (basic) – Deliver more efficient support by routing cases to the right agent.
- Computer Telephony Integration (CTI) – Easily integrate Service Cloud with all of the most popular telephony systems.
- Social Customer Service – Connect with your customers and create cases from social channels.
- Chat (Live Agent) – With limited features, deliver service on the channels your customers prefer with our Live Agent online chat capability.
- Facebook Messenger – With limited features, have real-time messaging conversations over Facebook Messenger.
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queue