2. Salesforce Amazon Integration
Amazon connect can be described as an omnichannel cloud contact center, with the help of Salesforce AWS Integration you can create personalized experiences for your customers using the omnichannel communication, Salesforce AWS Integration lets you create dynamic chat and voice support based on customer preferences and estimated wait time, Amazon connect is basically an adapter which provides browser-based contact control panel (CCP) functionalities within the Salesforce environment, the Amazon connect CTI integration consist of two components:
- A managed Salesforce package.
- An AWS Serverless application deployed to your AWS environment.