Atlassian Jira and Salesforce Integration
Salesforce JIRA Integration provides ongoing availability to the client and manages to the respective work item from backend. This allows coordination between groups who involved in various task. Client issues will be settled faster and client communication ends up being seamless and consistent.
By integrating Salesforce and JIRA, we can reduce human error with client coordination. It helps to keep client needs clearer, makes consistent correspondences with the clients and diminishes the customer issues resolution time. There are some scenarios where clients will use integration, which will help to manage customer service or release management.
- An organization that already uses Jira management operations and recently decided to migrate to the Salesforce service cloud.
- Organization wants to use Salesforce features such as reporting, Dashboards and forecasting features.
- Better customer support, such as user who is working on Salesforce if they face any issue, directly they can create in Salesforce, which will be sync in JIRA and support team can help them faster to resolve the issue.